Boston Airport and American Airlines operated by JetBlue…
Where do I begin? This has been the single worst experience in an airport I’ve ever had! The self-check machines at JetBlue don’t work, not that it matters, because when you book through American and the flight is with JetBlue you have to see an agent regardless.
Honestly, I just want to go home!
So I arrived at the airport two hours before my fight, like you’re supposed to. I can’t checkin at the AA kiosk so I get in their line. That’s when there agent tells me I need to leave terminal B and go to C (10 minutes walk he says). Great! Fortunately, it was closer to 5 minutes, but when I see the line with about 200-300 people waiting immediately realize there is no way I’m going to make my flight. There are others around me who were already missing theirs.
At this point, there are approximately 3-4 agents behind the counter. Unbelievable!
Here I am still waiting, and now there are 7 agents. The line has started moving a little faster, but it’s 8:08 a.m. and my flight leaves at 8:10 a.m. Flight officially missed! I can honestly say I’m furious with both American Airlines and JetBlue at this point. There are a few other flights, however, I’m not sure if they will be available by the time I get to the counter. Let’s see how this goes. Nope no flights available today and they won’t pay for the hotel because I booked through American Airlines. Let me just say that I had no idea until it was booked that it was a JetBlue flight. The supervisor was very kind and suggested I try going back to AA. Off I go!
American Airlines ticket counter is nearly empty. I’m super hopeful but not holding my breath. Jordan was the young lady who assisted me. She looked and looked. Not looking good by the look on her face. Then she says, “Did I just find one? Wait just a moment let me make sure.” She did actually find one and got me booked. I have to fly into LaGuardia then have a 4 hour and 45 minute layover, but she got me home today!! I couldn’t be happier.
I get to security and it’s a breeze! Then I look to my left and my gate is literally right there. I look around and audibly say darn, no Starbucks. A young lady walking past says oh there’s one right around the corner. SCORE! So now I’m off to get breakfast and coffee. I had to write this first of course.
